We are seeking an AI Server Production Manager to join a client in Grapevine, TX. This is a full-time, direct hire position. The role is 100% onsite. Salary for the role is $80K - $100K/year based on experience.

The AI Server Production Manager is responsible for leading repair operations, production planning, resource allocation, and performance management within the AI server repair environment. This role ensures customer Service Level Agreements (SLAs) are met through effective workforce planning, operational oversight, quality control, and continuous process improvement. The Production Manager analyzes operational data, reviews failure trends, drives corrective actions, and leads teams to achieve performance, quality, and productivity objectives.

Key Responsibilities

Operations Management & Continuous Improvement

• Lead daily repair and production operations to ensure customer quality, turnaround time (TAT), and productivity requirements are achieved.
• Review customer requirements, technician performance metrics, and operational KPIs, and coordinate resources to meet established targets.
• Generate, analyze, and present operational and management reports, identifying trends and implementing corrective and preventive actions to improve performance and service quality.
• Oversee production scheduling, workflow management, and resource planning to maximize operational efficiency.
• Continuously evaluate and improve production line layouts, capacity, and operational processes.
• Manage departmental projects and initiatives, ensuring completion within established timelines.
• Establish departmental goals, performance metrics, and continuous improvement objectives.

Quality & Inventory Management

• Analyze repair failures and quality trends to identify root causes and implement corrective actions.
• Ensure compliance with quality standards, company policies, customer requirements, and ISO procedures.
• Maintain accurate repair parts inventory through audits, transfers, reconciliations, and inventory control processes.
• Develop and maintain department documentation, training records, and operational procedures.
• Drive inventory management practices that support efficient product flow and operational excellence.

Warehouse & Process Efficiency

• Develop and implement programs that improve warehouse productivity, material flow, and overall cost efficiency.
• Conduct operational analyses to identify opportunities for process improvements and cost reductions.
• Optimize inventory allocation and warehouse operations to support service and production objectives.
• Monitor equipment, workspace utilization, and operational readiness to ensure efficient execution of daily activities.

Workplace Safety & Compliance

• Promote and maintain a safe, organized, and productive work environment.
• Ensure adherence to safety policies, environmental requirements, energy conservation initiatives, and company procedures.
• Drive 5S standards and workplace organization throughout production and repair operations.
• Support compliance with applicable regulatory and operational standards.

Leadership & Team Development

• Lead, mentor, and develop supervisors and team members, fostering a culture of accountability, teamwork, and continuous improvement.
• Build a positive work environment supported by open communication, collaboration, and employee engagement.
• Maintain strong relationships with customers, suppliers, and cross-functional business partners.
• Coach team members on performance expectations, problem-solving techniques, and professional development opportunities.
• Support organizational culture and employee well-being initiatives.

Qualifications

Education & Experience

• Bachelor's degree in Engineering, Computer Science, Operations Management, or a related field, or equivalent combination of education and relevant experience.
• Minimum of 3 years of leadership experience in a PC, server, electronics repair, or manufacturing service environment.
• Experience managing repair operations, production teams, and performance metrics in a fast-paced environment.

Required Skills & Competencies

• Strong understanding of repair operations, production management, quality systems, and inventory control.
• Advanced data analysis and reporting skills, including proficiency in Microsoft Excel.
• Proficiency with Microsoft Word and PowerPoint for documentation, procedures, and presentations.
• Excellent verbal and written communication skills with the ability to effectively interact with customers, employees, and business partners.
• Strong organizational and project management skills with the ability to manage multiple priorities and meet tight deadlines.
• Proven ability to analyze complex problems, identify root causes, and implement effective solutions.
• Demonstrated leadership, coaching, and team development capabilities.
• Detail-oriented with strong ownership and accountability.
• Self-motivated, proactive, and capable of working independently and collaboratively.
• Flexibility to work overtime as business needs require.
• Availability to respond to critical operational issues outside of normal business hours.
• Fluent in English; bilingual Spanish is a plus.

Preferred Qualifications

• Experience supporting AI server, data center, enterprise hardware, or advanced computing repair operations.
• Lean Manufacturing, Six Sigma, or Continuous Improvement experience.
• Experience working in ISO-certified environments.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.